First of all, I’m sorry I’ve been away from my blog for a week today. You know what though? It is probably one of the first times I haven’t written sweet fuck all for my blog and not given a shit. That sounds really negative but I’m actually glad I didn’t. Instead of writing or even thinking about what to write I was chilling out with Dane playing games with some work friends and binge watching TV shows and films on Netflix.
Today’s post is one I knew I would write about as soon as I experienced the poor customer service with Pretty Little Thing. I feel bad outing them, but at the same time I don’t because the experience I had with them is something that NEEDS to be shared. I don’t want anyone else to go through the shit I have.
I want to first of all say that the issue I had/have STILL hasn’t been resolved and it has been over a week now.
I also want to say that although I have had an appalling experience with Pretty Little Thing the first time (and only time!) I shopped with them, it doesn’t mean everyone will. I’ll elaborate on this however…
I can’t remember which blogger or YouTuber I heard about Pretty Little Thing from but I had never heard anything bad about the brand before. I had a nose on their website for some stuff I could order for the holiday and I can’t remember how I did but I stumbled across some rainbow high-waisted shorts. I immediately fell in love with them but was so undecided about whether to order them or not. In the end I did as I knew they’d be great for the holiday in both the daytime and the evening, as well as for evenings out with Dane in the UK.
I decided to order a size up due to them being high-waisted and not really knowing what the sizes were like with Pretty Little Thing. On their website they were advertising about £1.00 next day delivery, which usually costs about £5.00. “Great I can get them tomorrow!” I thought to myself. There was a timer for it and I had about 5 minutes to order these shorts with the cheap next day delivery. So I add the shorts to my cart, put in all my information, the code for the offer and whatever else you do when ordering stuff online.
I payed through PayPal, fine the next day delivery offer was on there and everything, but oh wait, what’s this? It charged me for the bloody full price delivery! I found out through a sodding email from both PayPal and Pretty Little Thing.
Annoyed about how I’ve just been cheated my offer I took to Twitter to contact Pretty Little Thing about the issue. I tweeted them, I messaged them, I even did the same on their special customer service Twitter account (which hasn’t even been active for a month! :S). Have I heard back from either accounts? HAVE I FUCK.
When you go onto the Pretty Little Things Twitter page the first thing you will see is a pink picture of them telling you how their customer service is down. This has been there since the start of August. At the time of writing this rant/post there are 55 replies to this image, including one of my own of people complaining about things. All sorts of things.
Same as me where they have been charged for something they shouldn’t have, people not receiving their parcels even though someone has “signed for them”, returns needing to be sent back but not being able to due to messages not being replied to and many more.
People have also stated how long they’ve been waiting for from one week, to almost a month. It’s pretty appalling really. I understand that they CLEARLY have some customer service issues right now, but when I had a look on Google about this obvious issue it appears to have gone on for ages now. It’s pretty bad.
It made me worry though from reading all the negative comments from shoppers about whether my shorts would even arrive! I mean I paid for next day delivery, I fucking expected it. I worried they wouldn’t arrive and if they didn’t, who would I have moaned to about it? NO ONE!
Luckily they arrived the day after and when I tried them on I was so gutted at first. They didn’t fit how I expected them to and they felt really tight. I was disappointed but I didn’t want to send them back due to the bullshit that everyone else had been through with the customer service, including what I had already been through. I sat smug and miserable for ages about it. It made me wonder if I had put on weight and feel crap. Then later on when I felt better I tried them on again and they felt better.
Every time I tried them on they felt better and still a week on they feel better every time I put them on. So I AM happy with the shorts! I really am! Even though they could be a bit baggier. I actually love this outfit that I put together with them and will probably wear stuff like this in the UK as well as possibly on holiday in the chilly evenings.
Do you know what pissed me off more though? Not the fact that I was charged more for the delivery than I expected, not even the fact that I’ve still to this day been ignored by customer service (when it clearly shows on my Twitter messages that they’ve seen my message!) BUT that they had a FREE NEXT DAY DELIVERY code on their sodding Twitter page.
It has just made me feel like a complete mug and to be honest it still does. They have promotional codes all over the place for all sorts of things. I do feel like it’s a catch to get you to pay more for the delivery. I know this could just be me being annoyed about what happened, but something doesn’t add up.
Although I love the shorts I bought I definitely won’t be buying from from Pretty Little Thing ever again. Their shitty customer service and their shoddy past with it has just put me off. I work in customer service myself so I know what good service should be like. I didn’t even get an apology for the wait BECAUSE MY ISSUE STILL HASN’T BEEN DEALT WITH.
Do I care if Pretty Little Thing reads this post? Do I fuck. Read it and learn from it because you really need to sort out your shoddy customer service issues. It shouldn’t take at least 2 months to sort things out for people who have trusted to buy from you.
Good luck is all I can say.
Have you shopped with Pretty Little Thing? If so have you had issues? What sorts of issues if any? Share any rubbish customer service stories too! I love to hear about them.
I do apologise for the rant, but as a blogger I sometimes feel it’s my duty to write good reviews as well as bad ones.
Until next time, take care all and I hope you’re all well!